Terms & Conditions

Last updated: December 2025

Welcome to Baglana. These Terms & Conditions govern your use of our website baglana.com and all purchases made through it.
By accessing or using our website, you agree to follow these terms. Please read them carefully before placing any order.

1. General Information

The website baglana.com is operated by Baglana, based in Bhubaneswar, Odisha, India.
Throughout the site, the terms “we,” “us,” and “our” refer to Baglana.
By using our site or purchasing from us, you agree to these Terms & Conditions.

2. Products and Availability

All our products are handcrafted using natural, eco-friendly materials, so slight variations in texture, color, or size may occur — this is part of their uniqueness.
We make every effort to display product colors and details as accurately as possible. However, screen settings may slightly affect how colors appear.
We reserve the right to discontinue any product at any time without notice.

3. Orders, Pricing, and Payments

By placing an order, you agree to provide accurate and complete information.
Prices on baglana.com are displayed in different currencies based on your country or region.
Our base pricing is set in U.S. Dollars (USD), and equivalent prices in other currencies are shown using real-time or periodically updated exchange rates.
Final checkout amounts may be charged in USD or your local currency, depending on your payment method or gateway.
Taxes, customs duties, or conversion fees (if applicable) are the buyer’s responsibility.
Payments are processed securely through third-party payment gateways such as Stripe or Razorpay.
Once an order is confirmed, you will receive an email confirmation with order details.

4. Shipping and Delivery

Orders are usually processed within 2–5 business days and shipped to your provided address.
Delivery times may vary depending on your location and courier service.
You will receive tracking details once your order is dispatched.
Baglana is not responsible for delays caused by courier partners or unforeseen events.

5. Returns and Replacements

Please refer to our Refund & Returns Policy for complete details.
We currently offer replacement or exchange only for defective, damaged, or incorrect items reported within 7 days of delivery.

6. Intellectual Property

All content on baglana.com, including images, text, graphics, and logos, is the property of Baglana.
You may not copy, reproduce, or use any content without written permission from Baglana.

7. Limitation of Liability

Baglana shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Our total liability for any claim shall not exceed the total amount paid by you for the specific product in question.

8. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your data as described there.

9. Modifications

We may update or change these Terms & Conditions at any time.
The latest version will always be available on this page, and your continued use of our website signifies your acceptance of any changes.

10. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Bhubaneswar, Odisha.

11. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us at:
📧 care@baglana.com
🕒 Monday to Saturday, 10 AM – 6 PM (IST)

Address:
Baglana
Near Collectorate Office, Bata Mangala Square, NH-16,
Bhubaneswar, Khordha, Odisha, 752056, India