Frequently Asked Questions (FAQ)
Last updated: December 2025
Welcome to Baglana’s FAQ section.
Here you’ll find answers to common questions about our products, shipping, payments, and more.
1. Do you ship internationally?
Yes, we ship our eco-friendly handcrafted bags worldwide.
International orders are delivered within 10–15 business days, while domestic orders within India usually arrive in 5–10 business days.
2. What materials are your bags made from?
Every Baglana product is crafted using natural, eco-friendly materials such as jute, cotton, and bamboo.
We focus on sustainability and durability while maintaining a timeless, elegant look.
3. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for orders within India only.
All international orders are prepaid and processed through secure payment gateways like Stripe for a smooth checkout experience.
4. What payment methods do you accept?
We accept major credit and debit cards, UPI, and international cards via Stripe.
Your payment information is fully encrypted and secure.
5. How can I request a replacement or exchange?
If your product arrives damaged, defective, or incorrect, please email us at care@baglana.com within 7 days of delivery.
We will arrange a replacement or exchange at no extra cost after verifying the issue.
Please check our Refund & Returns Policy for full details.
6. Do you offer customized or bulk orders?
Yes! We accept custom requests and bulk orders for both individual customers and business enterprises.
If you’d like to add a logo, adjust size, or create a corporate gift line, please contact us at care@baglana.com with your requirements.
7. How should I care for my Baglana bag?
To keep your Baglana product looking beautiful:
- Avoid prolonged exposure to moisture.
- Wipe gently with a soft, dry cloth.
- Store in a cool, dry place when not in use.
Our bags come with a 1-year quality assurance warranty covering stitching and hardware defects (under normal usage).
8. Are your products eco-friendly?
Absolutely. Each Baglana piece is handcrafted using sustainable materials, ensuring low environmental impact.
We promote conscious fashion and eco-luxury.
9. How can I contact customer support?
You can reach our support team via email at care@baglana.com.
We’re available Monday to Saturday, 10 AM – 6 PM (IST).
10. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email.
You can also easily track your delivery status anytime by visiting our Track Order page on baglana.com and entering your order details.
11. What packaging do you use?
Your product will arrive in secure, eco-friendly packaging made from recyclable materials — no plastic wrapping is used.
We care about both your experience and the planet 🌿
12. What if my order is delayed?
We always try to deliver on time, but delays can occasionally occur due to customs or courier issues.
In such cases, our support team will help you with updates and tracking information.
If you have any other questions, please contact us anytime at:
📧 care@baglana.com
