Delivery & Shipping Policy

Order Processing, Dispatch & Delivery Information

This Delivery & Shipping Policy explains how Baglana processes, ships, and delivers orders placed on baglana.com.
Our goal is to ensure transparency, reliability, and clarity at every stage of the order fulfillment process.

By placing an order on our website, you agree to the terms outlined in this policy.

Order Processing Time

All orders placed on baglana.com are processed after successful payment confirmation.

Orders are typically processed within 2–5 business days
Business days are Monday to Saturday, excluding public holidays
Orders are not processed or dispatched on Sundays

Processing time includes order verification, quality checks, and secure packaging before dispatch.

Because Baglana products are handcrafted, minor variations in processing time may occur during high-demand periods.

Shipping Locations

Baglana currently ships:

Across India
Internationally to selected global destinations

Availability of international shipping may vary based on courier service coverage, customs regulations, and local import restrictions.

Estimated Delivery Timelines

Delivery timelines begin after the order has been dispatched, not from the date of purchase.

Domestic (India)

Estimated delivery time: 5–10 business days
Delivery times may vary depending on location, courier service, and regional accessibility

International Orders

Estimated delivery time: 10–15 business days
International deliveries are subject to customs clearance and local regulations, which may cause additional delays beyond our control

These timelines are estimates and not guaranteed delivery dates.

Shipping Charges & Duties

Shipping charges, if applicable, are calculated and displayed at checkout before payment
International orders may be subject to customs duties, import taxes, or clearance fees
Such charges are the sole responsibility of the customer and are not included in the product or shipping price unless stated otherwise

Baglana is not responsible for delays or additional charges imposed by customs authorities.

Order Dispatch & Tracking

Once your order is shipped:

You will receive a shipment confirmation email
A tracking link will be shared via email
You may also track your order through our Track Order page on baglana.com

Tracking updates depend on the courier partner and may take up to 24 hours to appear after dispatch.

Address Accuracy & Failed Deliveries

Customers are responsible for providing complete and accurate shipping information at checkout.

Baglana is not responsible for:

Delays caused by incorrect or incomplete addresses
Failed delivery attempts due to recipient unavailability
Re-delivery charges arising from address errors

If a shipment is returned to us due to address issues, additional shipping charges may apply for re-dispatch.

Delays & Unforeseen Circumstances

While we strive to deliver within the stated timelines, delays may occur due to:

Courier or logistics disruptions
Weather conditions or natural events
Customs clearance procedures
Regulatory or transportation restrictions

Baglana will assist customers with tracking and updates but cannot be held liable for delays beyond our control.

Damaged Packages During Transit

If you receive a package that appears damaged:

Please do not accept the delivery if possible
If already accepted, contact us within 48 hours of delivery
Share clear photos of the package and product

This helps us evaluate the issue and provide appropriate resolution under our Replacement Policy.

Contact for Shipping Support

For any delivery or shipping-related queries, please contact:

📧 care@baglana.com
🕒 Monday to Saturday, 10 AM – 6 PM (IST)

Our support team will assist you with tracking, delivery updates, or shipping concerns.

Final Statement

Baglana is committed to ensuring that every order is delivered securely and responsibly.
By placing an order on our website, you acknowledge and accept the terms outlined in this Delivery & Shipping Policy.